This document explains your rights regarding your Personal Information and entails the following:

• Types of Personal Information we may collect,
• Data we need when using our website,
• The legal grounds for processing your Personal Information,
• How we may use your Personal Information,
• How long do we keep your Personal Information,
• How we may share Personal Information,
• Data access to the third party,
• Cross-Border Data Transfers,
• Your Rights and Choices,
• Cookies Policy,
• Data Security,
• Changes to Our Policy,
• How to contact us.

This Policy applies to Personal processing Information collected by Cloud Crocodile on its publicly available website,  www.cloudcrocodile.com connected with its users/clients. Cloud Crocodile may save your Personal Information collected on the Website and process your “Business Data” once you opt for the services.

The agreement between Cloud Crocodile and our client defines the roles and responsibilities for processing Personal Data in the context of the Software Services.

To clarify, “Personal Data” means “any information relating to an identified person, enterprise or business.”

Depending on the context in which you interact with us, we may collect or receive the following types of information, including Personal Information, from and about you:

• You shall be providing us with information about you and your company while preparing, signing, and executing the contracts between Cloud Crocodile and “User/Client,” such as your Company Name, Name, Title/Designation, Email address, and Contact Number (collectively, the “Personal Information”). When you visit our website, we do not request any personally identifiable information unless you voluntarily provide it using the “Contact Us” form.
• You may also contact us with follow-up queries about the services, for which we may extract your emails to reply and keep in touch.

We may automatically collect other types of information when you visit the Website, such as your network location, the IP address of your computer, the type of browser software & operating system you are using, the date & time you accessed our website, and what sections of the Website you visit.

Concerning all the possibilities to contact us via email, phone, or through our contact form, we would like to inform you that further Personal Information (other than the one we have requested as described above) is not processed and will not be stored by us by any means whatsoever, so we shall not be responsible for such data if you provide us with such. Usually, we delete such data as soon as possible and/or return it to you.

The lawful reasons for processing will depend on the relevant personal data and the context in which we collect such data:

• Based on the agreements with our clients, we can accept your (you being a representative or a contact individual of such a client) Personal Information so we might distinguish the clients and effectively coordinate the execution of our agreements.

• We would like to contact our clients back for a better understanding of the requirements and needs of our clients. We may collect your name, email address, telephone number, and company details if you have reached us with specific questions, book a virtual meeting or download e-assets through the website or via marketing emails.
• In some cases, we might have a legitimate commitment to utilizing your Personal Information, or we might have to involve it to safeguard your vital interests. If we request your Personal Information to comply with a legal requirement, we will indicate this at the time we request the information, and we will inform you if the provision of your data is mandatory or voluntary; we will also inform you of the possible consequences if you choose not to provide your data.

We may use the information that we collect about you or that you provide to us, including any Personal Information, in the following ways:

• We use the data we collect to provide the Website and Software Services that we offer. It includes operating, maintaining, and providing you with all the content and features of the Website and Software Services.
• To diagnose and resolve issues with and otherwise improve our Website or Software Services.
• To protect the security of our services, employees, and users, detect and prevent fraud, and resolve disputes.
• For example, to send administrative information to you, information regarding the services and changes to our terms, conditions, and policies of our Website or Software Services.
• To carry out our obligations and enforce our rights arising from any agreements between you and us.
• To understand usage patterns and improve our Website and Software Services.
• To set up Software Services for individuals and their organisations.

Your data which we collect in connection with the contracts with our clients, are retained by us for up to 5 years as of the termination of the respective contract.

Further, we generally process and store your data:

As long as we need it to contact you back in cases of queries, booking a virtual meeting, or downloading e-resources (depending on how and whether the communication between us will continue to develop)

Until you withdraw your consent to receive our news and insights, we may continue to store your e-mail address for other purposes as listed herein (in case you are in contact with us for different purposes as stated hereinabove) and will not send you news anymore.

Automatically collected data through your web browsing is retained by us for a maximum of 90 days.

Upon the expiration of the given time limit or when we no longer need your data, we will erase it as soon as possible. If we face any technical limitations preventing deletion or anonymization, we will safeguard personal data and isolate it from further processing until possible.

In the event of a legal dispute or connection with any other need to protect our legal interests, and/or if there is a legal obligation that we need to comply with, we can retain your data for a longer time: until the end of any legal proceedings, the protection of our interests, or the compliance with legal requirements.

We reserve the right to disclose your Personal Information when appropriate or necessary to:

• Take precautions against liability,
• Protect ourselves or others from fraudulent, abusive, or unlawful uses or activity,
• Investigate and defend ourselves against any third-party claims or allegations,
• Protect the security or integrity of the company,
• We may disclose your Personal Information if required by law or such that it becomes necessary to comply with applicable laws in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other government agencies.

We do not share your Personal Information with third parties or unaffiliated companies for their marketing purposes unless you opt into that sharing.

We do not give access and do not provide your data to third parties, except for the following:

• CRM 
• Payment tools (Stripe)
• https://www.linkedin.com/company/cloudcrocodile/
• To our `helpers’ ‘ in the technical realisation of the provision of our services. This enables us to ensure that our services are delivered to you efficiently.
• If it is in our legitimate interests, we can also provide your data to our legal, IT, or other consultants for a specific case and for the time required to conduct the consultation (and only if necessary.)
• To a competent law enforcement body, government agency, regulatory body, court, or another third party if we believe that disclosure may be necessary under the applicable law or regulation to exercise our rights or protect your vital interests or the vital interests of another person.

As “Cloud Crocodile” is headquartered in the United Kingdom, our policy is based on the EU/EEA. We may process your Personal Information in compliance with GDPR and the relevant legislation in the respective countries where each entity is based.

We may transfer your Personal Information to countries other than the country where we originally collected the data. Those countries may not have the same data protection; however, when we transfer your Personal Information to other countries, we will protect it as described in this Privacy Policy.

We store your data outside the EU on servers in the USA as follows: we will store the data received from our clients in the secure vaults of AWS.

In all cases, we take all relevant measures to ensure that we will protect your data per this Policy.

You may have some possibilities within the statutory limits and conditions that are listed as follows:

• You have the right to ask us to access, update, correct, or request deletion of your Personal Information;
• You can object to the processing of your Personal Information and ask us to restrict the processing of your Personal Information or request to exercise your right to data portability;
• You have the right to information about and comment on the automated processing of your data in cases where we use this processing, and for which we will duly inform you.

We seek to provide you with choices regarding the Personal Information you provide to us.

• Marketing communications from Cloud Crocodile: If you do not wish to receive e-mail marketing communication from us, you can unsubscribe from all marketing communication e-mails by hitting the unsubscribe button. Where required under applicable law, we will only send you marketing communications when you agree to provide your email address.
• Right of access, deletion, correction of your Personal Information: Subject to applicable law, you may have the right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, and have the information blocked or deleted, as appropriate.
• Customers’ account information: You can update, edit or remove your account information by logging into the Website or contacting us via email.

You can choose not to provide us with your Personal Information, but if you do not provide it when we request it, we may not be able to serve you with our full range of product services or provide a service appropriately tailored to you.

If we have collected your data based on your consent, you can withdraw your consent at any time. The withdrawal of your consent will neither affect the lawfulness of the processing your data before the withdrawal nor the processing of your data based on other legal grounds.

Please note that your above rights are not absolute and are limited by the rights of others, including our rights that, in certain cases, may prevail. In this regard, some of your rights may be inapplicable. In addition, your rights may be limited in some cases – for example, if we have a legitimate reason to keep your data, despite your wish to be deleted, etc.

We may require additional information to identify you (e.g., proof of identity) and protect your data from unauthorized access.

We will answer all your demands in not more than 30 days after receiving such demand, or longer, as the case may be, for which we will duly inform you. In the cases where we have found that your demands are lawful and/or prevail in our interests, we will satisfy them within the period mentioned above. Please be aware that we may ask you to verify your identity (such as checking your ID) to ensure we provide information about your data. This is an additional security measure to protect your data.

Please keep in mind that your demands will not affect the lawful processing of your data after the time you make it.

You have the right to complain to a supervisory authority in the EU Member State of your habitual residence (if you are an EU resident), place of work, or place of the alleged infringement if you are not satisfied with our use of your data.

These are small text files placed on your computer by the websites you visit used to make websites work more efficiently and provide information to the website owners. The cookies used by our website are needed to enable us to provide our services, improve them, and stay competitive; however, cookies are not shared with third parties.

Cloud Crocodile uses  “client-side cookie and not server-side” technology to enhance your experience while using the website. However, if you are not active on our Website for 90 seconds, your session will close.

Cookies on our Website:

We use cookies to make our website attractive to visitors and enable certain features. Most cookies are deleted at the end of each browser session or after a certain period. Other cookies remain on your device and allow us to locate your browser the next time you visit the website (permanent cookies). You can set your browser to notify you when cookies are saved so you can choose which cookies to accept.

However, kindly remember that if you decide not to accept cookies, the functionality of our website may be limited. You can find more on this in our Cookies Policy.

Cookies can be categorised into:

• Strictly necessary cookies (no consent required): These cookies ensure that the website is unable and enable basic features like navigating around web pages or accessing secure website areas. Without these cookies, the website cannot function properly.
• Statistical Cookies (consent required): Statistical cookies help website owners understand how visitors interact with the website by collecting and reporting information anonymously.
• Marketing Cookies (consent required): Marketing cookies are used to track website visitors. The intention is to display relevant and engaging ads for the individual user, making them more valuable for publishers and third-party advertisers.

Our website uses Google Analytics for analytics and measurement to understand how our website is used, for example, the number of visitors. These search keys, the pages visited on the website, and the time spent there were used. The data thus collected is necessary for the provision of our services, for improving them, and staying competitive. Cookies do not identify users or associate your IP address with personally identifiable information. These cookies are used to collect information about how visitors use our website. We use this information to compile reports and help us improve the website. Cookies collect information anonymously, including the number of visitors to the website, where they accessed the website, and the pages they visited.

To opt out from tracking with Google Analytics, visit http://tools.google.com/dlpage/gaoptout.

We take reasonable steps given the context of the engagement in which data is provided to protect your Personal Information from loss, misuse, interference, unauthorized access, disclosure, alteration, and destruction. However, information security transmitted through the internet can never be guaranteed and is only partially within our control.

Where you receive a password for access to certain parts of our Website or the Software Services, you are responsible for keeping this password confidential.

We reserve the right to alter, modify or improve our privacy policy, so please review it frequently to see when it was last revised. Any changes to this Policy will become effective when we post the revised Policy on our Website or via the Software Services. Your continued use of the Website or Software Services is deemed to accept such changes to the extent permitted under applicable law.

Following is the information concisely put forth concerning “Data Protection Rights.”

• Your right of access You have the right to ask us for copies of your personal information.
• Your right to rectification You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing You have the right to ask us to restrict processing of your personal information in certain circumstances.
• Your right to object to processing You have the right to object to processing your personal information in certain circumstances.
• Your right to data portability You have the right to ask that we transfer the Personal Information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

If you have questions about this Policy, the Website, or the Software Services, contact us at  team@cloudcrocodile.com.

WE RESERVE THE RIGHT TO CHANGE OUR POLICIES FROM TIME TO TIME, SO EACH TIME YOU VISIT THE WEBSITE, YOU SHOULD REVIEW THE POLICIES FOR CHANGES, AND YOUR USE CONSTITUTES ACCEPTANCE OF CHANGES.